Questions worth asking.
Useful distinctions before agreeing to a visit or choosing parts.
Before you decide.
Can you help if my ID is inside?+
Mention it when calling. The appropriate proof of ownership or permission needs to be discussed before access work.
Does an emergency visit include a new lock?+
Not automatically. Access, repair and replacement are different parts of a job. Ask which work is included.
Do I need to replace every lock after moving?+
Not necessarily. Compatible hardware in good condition may be rekeyed. Damaged or unsuitable hardware needs a separate assessment.
Can my garage door use the house key?+
The keyed door into the garage and the overhead door are different systems. Key compatibility applies to the lock hardware, not to an opener remote.
Can you change a shared building lock?+
Only with the appropriate authorization and after the existing access arrangement has been assessed. Contact the building manager first.
Do you work on every electronic access system?+
Compatibility and scope need to be checked. Give the system details when you call rather than assuming all equipment can be serviced.
Can a locksmith make a key without the original?+
For many vehicles this may be possible, but the vehicle, equipment and parts requirements must be checked first.
Should I buy a fob online before calling?+
Check the part number and compatibility first. Similar-looking fobs can contain different electronics, and supplied parts may not be supported.
Is a replacement always available at the vehicle?+
Vehicle support, parts and programming requirements need checking. Do not arrange a tow or assume an on-site replacement until the options are clear.
Can I get just a basic spare?+
Explain which functions the spare must perform. A door-only key and a key that starts the engine are different requests.
Does rekeying repair a sticking lock?+
Not by itself. A worn key, damaged cylinder or poor door alignment may need other work. Describe the symptoms before choosing the service.
Can locks be rekeyed without a current key?+
Sometimes, but the lock type, condition and access affect the process. Mention the missing key when asking for an estimate.
Should I replace the lock if I have to push the door to lock it?+
The door fit needs assessment first. A replacement cylinder alone may not address the alignment problem.
Can you repair older hardware?+
The hardware and parts availability need to be checked. A photograph is a useful starting point, not a guarantee that a particular part is available.
Does a new opener include a new garage door?+
Usually these are separate items and scopes. Ask exactly what the estimate covers rather than assuming both are being replaced.
Why does the door reverse before closing?+
Several faults can cause that symptom, including an obstruction or a safety-system issue. Do not bypass the safety system; describe what happens for assessment.